Refund policy
Return & Refund Policy
We want you to feel confident when shopping with Posh by Marcie.
Returns
We accept eligible returns within 30 days of delivery.
To qualify for a return, the item must be:
- Unused and unopened
- In its original condition
- In its original packaging
- Accompanied by proof of purchase
Bath & Body Products
For health, hygiene, and product-quality reasons, opened or used bath and body products cannot be returned or exchanged.
This includes opened or used soaps, body creams, body mists, fragrances, and other personal-care products.
Candles & Accessories
Unused candles and accessories may be eligible for return within the 30-day return period if they remain in their original condition and packaging.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If an item arrives damaged, defective, or incorrect, contact us through our website within 48 hours of delivery. Please include photos of the product and packaging so we can review the issue and make it right.
Return Shipping
Customers are responsible for return shipping costs for standard returns.
If the return is due to an error by Posh by Marcie or an eligible damaged or defective product, we will work with you on the appropriate resolution.
Refunds
Once an eligible return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Original shipping charges are non-refundable unless the return is due to an error by Posh by Marcie.
How to Start a Return
Before sending any product back, please contact us through the Contact page at PoshByMarcie.com with your order number and the reason for your return.
Please do not send a return without contacting us first.
Posh by Marcie LLC
Katy, Texas